Membership Terms & Conditions

Terms & Conditions

1. Acceptance of Terms

By using this website, purchasing a membership, or accessing any content, you agree to these Terms and Conditions.

If you do not agree, you must immediately cease using this website and its services.

2. Nature of Service

This website and its content are provided strictly for exam preparation and revision purposes only.

It does not provide:

  • Flight training
  • Operational instruction
  • Aviation advice

3. Not a Substitute for Instruction

This material is not a substitute for:

  • Instruction from a qualified flight instructor
  • Official CASA publications
  • Aircraft flight manuals
  • Applicable aviation regulations

Users must rely on these as the primary and authoritative sources.

4. No Reliance

While care is taken in preparing content, no representation or warranty is made regarding accuracy, completeness, or currency.

You agree that this material:

  • Must not be relied upon as a primary source
  • Is supplementary only

5. User Responsibility and Risk

Aviation involves inherent risk, including serious injury or death.

By using this service, you acknowledge that:

  • You are solely responsible for verifying all information
  • You are solely responsible for all training and operational decisions
  • You will consult qualified instructors where required
  • You will comply with all CASA regulations

You accept full responsibility for your learning, decisions, and actions.

6. Limitation of Liability

To the maximum extent permitted by law, Pilot Practice Exams Pty Ltd, its directors, employees, contractors, and affiliates exclude all liability for any loss, damage, injury, or death arising from or in connection with:

  • Use of this website
  • Reliance on its content
  • Any aviation-related activity

Nothing in these terms excludes rights that cannot be excluded under Australian Consumer Law.

7. Membership Terms

  • Membership duration is typically 3–12 months, unless otherwise stated
  • Unused time is non-refundable and non-transferable
  • Membership includes access only to the level purchased at the time of purchase
  • Future content, features, or levels are not automatically included

8. Account Usage

Membership is strictly for individual, private use only.

You agree that:

  • Use is limited to 2 devices per membership
  • Accounts must not be shared, transferred, rented, or sold
  • Accounts must not be displayed to groups (e.g. classrooms, training environments) without written permission

We reserve the right to:

  • Suspend or terminate accounts
  • Restrict access
  • Deny access without refund

where misuse, excessive usage, or account sharing is detected

9. Intellectual Property

All content is protected by copyright.

You must not:

  • Copy
  • Reproduce
  • Distribute
  • Share
  • Commercialise

any content without prior written permission.

10. Errors and Content

  • Content may contain errors or inaccuracies
  • We do not guarantee error-free material
  • You agree to report any errors promptly

11. Payments and Refunds

  • Payments are processed via approved methods (e.g. PayPal)
  • All payments are non-refundable, except where required by law
  • You must not initiate chargebacks without first contacting us
  • You agree to reimburse any fees arising from wrongful chargebacks

12. Website Availability

We aim for high availability but do not guarantee uninterrupted access.

You acknowledge that:

  • Technical issues and downtime may occur
  • The website must not be your sole study resource
  • No refunds are provided for outages, except where required by law

13. Data and Security

We may collect device and usage data for:

  • Account security
  • Preventing misuse

This does not include sensitive personal data beyond operational requirements.

You agree to:

  • Use a non-critical password
  • Keep login details secure
  • Change your password if compromised

14. Conduct

You agree to:

  • Use the platform appropriately
  • Not engage in abusive behaviour
  • Comply with CASA regulations (including exam conduct rules such as cheating provisions)

We reserve the right to terminate accounts for misconduct.

15. Changes to Service

We may modify:

  • Content
  • Features
  • Terms

at any time without notice.

16. Catastrophic Events

In the event of a major system failure or data loss:

  • Recovery may not be possible
  • Refunds may be provided at our discretion
  • Priority may be given to recent purchases

17. External Use and Jurisdiction

This website is governed by the laws of New South Wales, Australia.

By using this website, you agree that:

  • NSW law applies exclusively
  • Disputes will be handled in NSW

If accessing from outside Australia, you agree to submit to NSW jurisdiction.

18. Dispute Resolution

You agree to:

  • Attempt to resolve disputes in good faith
  • Attempt mediation before legal action

19. Promotional Use

Feedback, emails, or public comments may be used for promotional purposes unless explicitly requested otherwise.

20. Competition Restriction

You agree not to:

  • Copy, replicate, or create competing exam platforms using this content
  • Use this material to develop a competing product or service

Any breach may result in legal action.

21. Acceptance

By using this website, you acknowledge that:

  • This is an exam preparation tool only
  • You are responsible for your learning and decisions
  • You will rely on instructors and official sources for aviation matters