Can I get a discount?

No sorry, we already price as competitively as we can for everyone. 

The Website Is Saying Session Expired

If you only recently logged in and get this message, someone else may be using your account and our system is detecting suspicious behaviour. Please change your password using the link below and ensure no one other than you uses your account. 

https://www.pilotpracticeexams.com/membership-login/password-reset/   

I am a new member that has paid but have never logged in and used PPE:  

1. Use the registration link sent via email to the purchase address (to your paypal email address). If unsure login to paypal and check the email address. 
2. If your PayPal email was wrong and needs updating( pls fix it now), then contact us and we will re-issue the rego link. Provide us with your old and new email so we can verify the purchase. Also give us Firstname, Lastname, username (easy to type) and preferred password (strong).

I am using Firefox and can't fill in a form:

1. Use another browser, our site hates Firefox and with only 1% of visitors using it, its not worth the huge expense to fix it. 

I'm logged in, why is it saying to join?

One of 3 things is occurring here:

1. The most common is, your machine is saying you are logged in, but it actually isn't and you need to go and login again. If you do that and it persists, then one of the following is the issue.
2. Either you or us have made a mistake.
3. You are trying to view content for a membership level you have not joined, or we have made an error and not ticked the box that allows the membership level to see that content.

     To fix it:

1. First please check you are on a page for which you have paid to join.
2. Please try a device reset and clearing your cache and make sure you are using chrome or safari
3. You can bypass your cache to test it by trying another device or using an incognito or private browsing window
4. You can also bypass or trick cache by adding a ? and random number to the end of a url e.g. pilotpracticeexams.com?1 then next time try pilotpracticeexams.com?2
5. If you are still unable to login please take a screenshot and email us the issue and details.
6. If you get locked out, we can reset it or it will reset in 12-24 hours depending on the severity of the lockout reason

Please try another device before contacting us. 

I am an existing member , I purchased a new level and cannot access the old level:

1. Send us a 2nd email address and your current username via email. 
2. If you don't have a 2nd email, set one up in gmail, hotmail etc....takes 2 minutes tops. 
3. The software only supports one membership per email address, so we will need an email for each account.   

Why can I login to the exams section, but not the course section? Or Vice Versa

1. They are two separate websites with separate logins. 
2. The course section is free and unsupported. 
3. The exams website is paid memberships and you can only login after receiving a registration link via email. 

I Renewed A Membership For 1 or 3 Months

You can only do this once. After making payment we manually activate it, but we need you to email us and tell us you have paid.

I Purchased From The Join Page And Already Had An Existing Membership

You will NOT receive an activation link email, as you already had a membership. The new membership will overwrite any old membership with the new membership level and a new finish date. You can use the account immediately, using your old login details. 

I joined RPL or PPL and have passed already. Can I get a discounted upgrade to CPL? (or similar)

No sorry. The value is in using the product and passing as fast and easily as possible. We provide long memberships to allow for people at all different paces. The value is in passing, not how quick or slow you take to do it. 

To Report Errors or Suspected Errors

Please use the blue feedback tab on the website. It makes it super simple and fast as well as accurate. 

You can add multiple shots using the feedback tab then add a description telling us what is wrong. 

There is a 1 minute video on the announcement page after you login, showing how to report errors using the feedback tab. 

Please do not send emails or Facebook Messages for errors. 

Where Is The Login Page? https://www.pilotpracticeexams.com/membership-login/

I Was Halfway Through An Exam And It Logged Me Out

You have either had 30 minutes inactivity or someone may have used or stolen your password. Go to https://www.pilotpracticeexams.com/membership-login/password-reset/

Where Can I Track My Exam Progress?

https://www.pilotpracticeexams.com/my-progress/  

For Answers To Many More Questions See:

https://www.pilotpracticeexams.com/faq/