Privacy

Privacy Policy

1. Who We Are

Our website address is: https://www.pilotpracticeexams.com

2. What Personal Data We Collect and Why We Collect It

a. Account Information

When you register on our site, we collect your:

  • Name

  • Email Address

  • Username

  • Password (encrypted)

  • Optional Profile Data

This allows you to:

  • Place orders

  • Access courses and learning content

  • Manage your account and orders

b. Order Details (WooCommerce)

We collect data needed to process your orders, including:

  • Billing & Shipping Address

  • Phone Number

  • Payment Information (processed securely by third-party payment providers — we do not store full credit card numbers)

c. Course & Learning Data (Moodle)

When you use our learning platform, we collect:

  • Course enrollments and progress

  • Quiz results

  • Forum posts or messages within Moodle

This data is necessary to deliver online courses and track your learning.

d. Comments & Reviews

When visitors leave comments or reviews, we collect the data shown in the form, along with the visitor’s IP address and browser user agent string to help detect spam.

e. Contact Forms

Contact form submissions email the contents of the submission directly to our Gmail inbox and do not save the contents to the website’s database or servers. Emails are then handled within Gmail directly, under Gmail’s privacy policy.

f. Cookies

We use cookies for:

  • Session management

  • Remembering login information

  • Shopping cart functionality

  • Analytics (if applicable)

  • Tracking course progress in Moodle

You may block cookies through your browser settings, but some features may not work as intended.

g. Analytics

We may use website analytics tools (such as Google Analytics) to collect anonymous information about site usage, such as:

  • Pages visited

  • Time spent on pages

  • Browser type & operating system

You may opt out by using Google Analytics Opt-Out.

3. Who We Share Your Data With

We only share your data with third parties when necessary:

  • Payment Processors (for transactions)

  • Web Hosting Providers (for secure website operation)

  • Legal authorities if required by law.

We do not sell or rent your personal data.

4. How Long We Retain Your Data

  • Order Data: Retained for as long as needed for accounting/tax purposes (usually 7 years).

  • Learning Data: Retained while your account is active or as required.

  • Comments & Reviews: Indefinitely, unless you request removal.

  • Inactive Accounts: We may delete inactive accounts after 12 months of no activity.

5. Your Rights

You have the right to:

  • Access your personal data

  • Correct inaccuracies

  • Request deletion of your account (subject to legal obligations)

  • Withdraw consent where applicable

  • Request export of your personal data

To exercise these rights, please contact us at: pilotpracticeexams@gmail.com

6. How We Protect Your Data

  • SSL Encryption for all data transmission

  • Secure passwords and authentication protocols

  • Regular software updates for WordPress, WooCommerce, and Moodle

  • Limited access to personal data by authorized personnel only

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes via email or site notices.

Contact Us

If you have any questions about this Privacy Policy, please contact:

Pilot Practice Exams Pty Ltd

pilotpracticeexams@gmail.com